cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie

Hi

Just confirming that this issue has not been resolved for me. I have tried everything (firmware downgrades, different versions of Genie) and nothing seems to fix the issue. This issue appears to have been going on for some time and affecting quite a few people from what I can see. I have a call logged with Netgear support as well but I am struggling to get them to acknowledge the issue and I only just managed to get then to try and replicate the problem. Opendns are saying that lots of people have this issue with Netgear devices and Netgear are aware of it but this acknowledgement doesnt seem to be mirrored with the support I am getting.

I purchased the top of the range Netgear router purely for the purpose fo content filtering to protect my children. I am barely 6 months into owning the router and the the very feature I bought if for fails to work. I am on the verge of approaching consumer affairs about the issue as Netgear are:

a) refusing phone support

b) not seemingly admitting this is a product issue

c) have not come back with anything in terms of problem resolution (no valid work arounds, no timeframes for releasing a fix etc).

Tony