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cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi, I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message: "There was an error signing, in please make sure you're ...
I'm experiencing the same problem as everybody else: I cannot log into my existing OpenDNS account to set up family controls. I've tried to log in using the Windows app and the iOS (iphone and ipad) app, to no avail. I've repeatedly confirmed that my password is correct by logging in manually to the OpenDNS website, but I never succeed using Netgear Genie. In the iOS apps, it just spins and spins for 5+ minutes until the device goes into standby mode. In Windows, the app simply rejects the password and does nothing visible.
I just bought the router yesterday, and part of the assumption on which I based my decision was that at least rudimentary family controls would be functional, as advertised repeatedly in the ad copy. Now after seeing all these complaints, I'm starting to regret my purchase.
It's frankly baffling how such a major problem could last so long without being corrected. It's also baffling why - if Genie is indeed the root of the problem - the web interface hasn't simply been updated by engineering to allow us to manually change the appropriate settings. It's not just the web filtering that missing, it's also the ability to set usage schedules for individual devices (i.e., to shut down my kids' wifi around bedtime, while leaving mine open) which truly is just basic stuff which doesn't need to be locked up inside the LPC black box.
My X4S is using firmware 1.0.2.20. Windows and iOS fully updated.
Completely agree with your sentiments and after months of the issue and much messing about with troubleshooting I still don't have a resolution.
I am now a good portion through the realistic service life of this device and Netgear still dont have a resoluiton. Frankly I think its false adertising that they advertise this function on affected devices given this is a known issue for them.
The experience and poor support (ability fo actually provide me with a fix to the function I primarily bought their top of the line router for) is very unprofessional. I work for a fortune 500 company in the IT area and I can honestly say that our employment would have been terminated if we had performed in this way and communicated and dealt with customers so poorly.
I would recommend everyone giving Netgear networking infrastructure a wide birth.
FWIW three more updates. First, I power cycled the router, same results. Then I installed and tried using the Mac OSX version of the Genie app, same results. Finally, I tried creating a new OpenDNS account, same results.
The only thing "different" this time was that the Mac version of Genie crashed to the spinning beach ball of death when I tried to exit it normally, so I had to force close the app.
Solved (I think).
After sleeping on the problem for eight hours, I decided to try a different approach. I backed up all of the Nighthawk router settings to my notebook PC, then restored the router to factory default settings, and then restarted the configuration process. This time, after completing the mandatory basics (picking an administrator password, etc.) I went straight to the LPC settings (without passing Go, without collecting $200, as the saying goes). I told it that I had an existing OpenDNS account, and this time I logged in successfully on the first try. Then I went back and manually changed the configuration settings, without using the backup because I was afraid that I'd overwrite whatever restored my access to the LPC screens.
So, in sum, at the moment it appears to be working. I'll report back if it falls apart again.
Definitley keep us update Gitzman. I am very interested to see if it stands the test of time. I have reset to factories so many times that i have lost count. It sometimes gives the impression that it will work, bu then... "computer says no". I would also be very interested in what happens if you go back into LPC settings to modify something, to see if still works as advertised then.