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Forum Discussion

daveke's avatar
daveke
Guide
Jan 18, 2013
Solved

Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed ...
Genie
  • DexterJB's avatar
    DexterJB
    Jan 10, 2017

    Hi jwilson484,

     

    Please try the following steps:

     

    1. Uninstall and re-install the Genie apps/programs from your devices.

    2. Reboot the router.

    3. If it is an option, you can try doing a factory reset on the router.

     

    Regards,

     

    Dexter

    Community Team

NTGR-OPS's avatar
NTGR-OPS
Tutor
May 08, 2017

Same issue here.

 

R8000, have tried all the above steps to no avail, at least 5 times.

 

This issue has 25K views on this forum.  I think a resolution is needed, or at least a workaround.  Lots of folks affected.

NTGR-OPS's avatar
NTGR-OPS
Tutor
May 08, 2017

FYI, downgrading the router firmware fixed the issue for me, at least for the moment.  I can now access the router through Genie on multiple machines, including IOS apps and PC.