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Forum Discussion
Login Trouble
Im trying to login to my router to change some settings but I keep getting a "Something went wrong. Try again." error. Why am I having to authenticate with the netgear web services to log into the ro...
Nickolli wrote:
Im trying to login to my router to change some settings but I keep getting a "Something went wrong. Try again." error.
Which app? iOS? Android?
What are you trying to change on the router? The app can't access everything.
Many things are best done with a web browser and the graphical user interface (GUI).
Why am I having to authenticate with the netgear web services to log into the router that is in my network?
You don't. See above.
By definition, for many things the app needs an Internet connection. It uses the Netgear cloud servce as an intermediary. Not some random server.
ESPECIALLY when the service doesn't work.
We don't know what you are trying to achieve.
If you don't want to use the app, don't. Use the GUI. See above. But that will then block things that only the app can handle. Your choice.
Disclaimer: Just another user with time on their hands.
I was using a web browser that is on a computer directly connected to the router I call it an app because I'm having to log into netgear. I type in the router IP, type in admin creds, then it takes me to a Netgear landing page to login (this is what I have issue with). If the Netgear landing page doesn't authenticate if pops the error and will not pop the router gui. Which this DOES reach out to authenticate using my Netgear account information. I'm trying to log in to change my ACL list which I know I can't do on mobile. So the question is how can I turn off the Netgear account aspect.