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Forum Discussion
Login Trouble
Im trying to login to my router to change some settings but I keep getting a "Something went wrong. Try again." error. Why am I having to authenticate with the netgear web services to log into the ro...
Nickolli wrote:
I was using a web browser that is on a computer directly connected to the router I call it an app because I'm having to log into netgear. I type in the router IP, type in admin creds, then it takes me to a Netgear landing page to login (this is what I have issue with).
What is that "Netgear landing page"?
Where did you get the IP address from?
If the standard IP address does not work, it can be down to having a modem/router connecting the RAX42 to the Internet. What is your modem/gateway/ONT?
Disclaimer: Just another user with time on their hands.
Once I type in the IP and it prompts me for my creds, I enter them in the pop up. The browser then goes to a netgear account login page that asks to create a netgear account. If I type in my info for my netgear account it ALWAYS fails. If I retry the IP in the URL bar it goes to the same netgear account login page. If I go immediately to my app on my phone I have access to the router. If I disconnect the router or the modem from the internet I can access the router by typing in the IP and the netgear page does not appear. I know my router is working and on. But if I am trying to connect to the router while it has access to the internet I can not get passed the netgear account login page.
I have the IP from the Phone App, running an IPconfig, and I changed the subnet and set the IP to a static IP of my choosing. Its not the IP address because when I disconnect the router from the internet it works and never sends me the the netgear site. I dont want to have to physically disconnect my router when I want to login into it to make some change.
Note: the router works, my modem works, and i am not having trouble with internet connection issues.