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Forum Discussion
Netgear Genie login username
Hi I recently purchased a Netgear Nighthack R7000 wireless modem and all seems to be working well except the Genie app on my IPad or IPhone. I changed the admin password from the default "passwor...
Hi Meo034,
You are correct, this is possibly an issue with the iOS app. Engineering is already aware of this issue and they are currently working on a fix but no ETA has been provided yet. Please make sure that you keep the app up to date in the event that they push out the fix. We apologize for the inconvenience on your part. Rest assured we are working on improving and fixing these issues based on customer feedback.
Regards,
Dexter
Community Team
I am having the same problem - unable to log in to the Genie app on iOS after changing the 'admin' password; however the app DOES login successfully if I go back to the default 'password' (which isn't a secure option). iOS 8.4.1 on an iPhone 6; Netgear Genie app 2.4.18; Router Nighthawk R7000; Firmware V1.0.4.30.
Scott