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Forum Discussion
OmoOmo
Apr 15, 2020Guide
Nighthawk App continuously times out when logging on to C7000v2 Modem Router
Hello, today I installed a C7000v2 (AC1900) modem-router on Cox, no problems. However, when trying to logon to the modem via a T-Mobile OnePlus 6T (Android 10), current Nighthawk App version 2.4.25....
- Apr 22, 2020
Hi John,
Thanks for the update. Your ISP, Cox, in this case should be providing you with the firmware update should there be one available for the C7000v2. I have linked an article that provides the latest firmware versions for our cable modems/modem routers.
Christian
Christian_R
Apr 22, 2020NETGEAR Employee Retired
Hi John,
Thanks for the update. Your ISP, Cox, in this case should be providing you with the firmware update should there be one available for the C7000v2. I have linked an article that provides the latest firmware versions for our cable modems/modem routers.
Christian
OmoOmo
Apr 22, 2020Guide
Hello Christian, thanks. That is an interesting chart; because it shows Cox's "approved version" is LOWER (v1.02.12) than NETGEAR provided with the C7000v2 (v1.02.14)! Could that explain why the Nighthawk App doesn't work with my C7000v2? And, if yes, how can I revert to v1.02.12? Would that even be advisable? Or, should I just stay with v1.02.14?? I'm soooo confused lol :smileyfrustrated: Thank you!
PS Christian, I'm chatting with a Cox Internet rep right now, and will let you know what they say before I do anything else. Thanks!