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Forum Discussion

Scoregon's avatar
Scoregon
Initiate
Sep 30, 2019

NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try again

Everything else on the app seems to be working but when I try to see the devices connected I get the error message stating "Sorry the action was failed. Please try again."   Firmware is the most cu...
jbclavaud's avatar
jbclavaud
Tutor
Sep 17, 2021

On my MR80 + MS80 satellites,I did solve it by creating a new account (using an alternate email address).

Step1 Delete the App (I'm on iOS)

Step2: Reinstall the App

Step 3: Open teh App and cretae a new account with an alternate email address.

 

I'm quite positive that steps 1 and 2 were not needed. Looks more like a sort of profiel corruption on Netgear's servers.

 

All back to normal with normal with the list of devices showing up properly.

 

I did report the bug too with the bug report feature in the App.

  • Retired_Member's avatar
    Retired_Member
    Sep 18, 2021

    jbclavaud,  What version of nigthhawk app are you running?

     

    I'm running 2.11.0.11 on my MK63, under Device Manager, i can see all 25 devices that connected to 2.4ghz and 5ghz. 

    If i tap MR60 i can see both MS1 and MS2 connected to MR60. 

    If i tap MR60, it shows all devices that connected to MR60, 5 devices connected to 2.4ghz and 8 devices connected to 5ghz. 

    Everything seems to work,

    The problem is that if i tap either MS1 or MS2, there is 0 device conneted.

    So far i can only depend on the Device manager to see which device is on/connected. 

     

     

     

     

     

    • jbclavaud's avatar
      jbclavaud
      Tutor
      Sep 18, 2021
      My iOS app version is 2.11.6.0
      I had the same issue with the previous version as well that’s why I decided to try a new account.
      • btv_94's avatar
        btv_94
        Guide
        Sep 19, 2021

        New version = same problem.

         

        Current connection: both MS1 and MS2 connect to MR as wired backhaul. I get full speed test everywhere inside the house (400-430mbps). This is where nighthawk app has problem.

         

        I also tried connect both MS1 and MS2  to MR as WiFi/wireless backhaul, but my speed test at MS area can only get around 140mbps (1/3 speed) and yet the nighthawk app works without any problem. Both MS show all the devices that connected.

         

        For now I'm just going to wait and see if newer version will ever solve the problem. 

         

        Thanks,