No internet connection on setup R7000

Hi all, i recently got my hands on a Netgear Nighthawk R7000 router. I currently from the UK and my ISP is BT (BT infinity 1 FTTC) and i currently use their Home Hub 5 (which has a built in modem...

Genie

syko12345
Oct 08, 2015
Hi Mate,

Thanks for your swift response.

I have managed to get everything working. All i had to do was setup the router manually and enter the ISP login details (your.name@btbroadband.com pass: BT)

thanks!

Babylon5

NETGEAR Employee Retired

Oct 08, 2015

What is the manufacturer / model number of your modem? Are you sure it’s only a modem, it is very common for DSL modems to also be routers, which would explain the issues you are seeing. If you ‘Google’ the model number of your modem along with the words ‘Bridged Mode’ then if you see instructions to setup the modem in that way give them a try.

Normally if the modem is just a simple modem, it would be necessary to enter ISP login details into the attached router (the R7000) did you have to do this? Also if you log into the R7000 and look at the router status page do you see a public or private IP address allocated to the R7000 Internet (WAN) port?

https://www.iplocation.net/public-vs-private-ip-address

If you see a Private IP address that would tend to suggest that your modem is operating as a router.

syko12345
Aspirant
Oct 08, 2015
Hi Mate,

Thanks for your swift response.

I have managed to get everything working. All i had to do was setup the router manually and enter the ISP login details (your.name@btbroadband.com pass: BT)

thanks!
- Babylon5
  NETGEAR Employee Retired
  Oct 08, 2015
  That's great, thanks for the update.

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No internet connection on setup R7000