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Forum Discussion
ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
I have set up my HDD in RAID config and used R7000 router's Advanced>Readyshare>ReadyCloud to use my HDD to back up my PCs and photos and videos from mobile devices. Everything worked great and from ...
Hey guys I already forward your concern to our support team.
Someone will be in contact with you to get further details.
great hopefully it is soon as this is frustrating
- Has anyone figured out how to fix this? I saw that the moderator reported this to the support team, but is there an official bug report and/or any ETA on a fix? Not having the media backup definitely makes me rethink this router and Netgear in general. The backup and mobile app was a huge plus.
i have not and i find it highly annoying and not good customer service - this has gone on for too long. i am considering returning my product as a result. the apollo cloud software is very good. the netgear software is pretty clunky, and at least on this feature, nonfunctional.
- ElaineM
Earlier this week I got email from : Bernard
Expert ID: 8333 - NETGEAR L2 Support Expert asking me for time slots for live conversation and i submitted the form and gave 2 time slots across 2 days with each window of 2-3 hours and made sure that I do not have any meetings scheduled during those times and guess what - never received the call.
Can we please have this matter escalated as I have been a netgear fan for over a decade over WD and seagate however this kind of situation is making me question should I spend my money with other router and raid Configuation HDD and not worry about my back ups again?
As you can see I am not the only one facing this issue and netgear should be taking this seriously.
Sincerely
