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stanfrench's avatar
stanfrench
Luminary
Nov 05, 2017

ReadyShare Vault Backup Engine Failed

I can no longer back-up my Desktop PC using ReadyShare Vault. I have a Netgear Nighthawk AC2350 (R7500) wifi router and a Western Digital My Passport 2 TB portable hard drive attached to the router. ...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 08, 2017

HI stanfrench,

 

1. What is the firmware version of the router?

2. What version of the ReadySHARE Vault program do you have installed?

3. Is the laptop also using the ReadySHARE Vault program?

4. Is the laptop also backing up the same amount of files as the desktop?

5. What is the operating system of the laptop and the desktop?

6. Have you tried re-installing the program on the desktop?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 12, 2017

HI stanfrench,

 

Please try installing the latest version (version 7.0) of the program from the link below.

 

http://netgear.com/readyshare

 

Regards,

 

Dexter

Community Team

  • stanfrench's avatar
    stanfrench
    Luminary
    Nov 13, 2017

    Thank you Dexter, I tried that (v7.0.1.100) but same problem. It gets to about 350 items and then stops. When I open the dashboard, it still says "Backup Engine Failed". Do you know if its possble to install the lower version? I was working ok. Or I can keep trying to troubleshoot this one. Cheers.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 22, 2017

    HI stanfrench,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team

    • dhaker's avatar
      dhaker
      Aspirant
      Dec 21, 2017

      I am having the same trouble trying to backup a Dell Laptop!!

      • stanfrench's avatar
        stanfrench
        Luminary
        Dec 21, 2017

        The solution for me was to install an earlier version of Netgear ReadyShare Vault. But you need their assistance to get it. 

    • shandyjt2's avatar
      shandyjt2
      Aspirant
      Mar 13, 2018

      It appears to be backing up for a while andthen ends with "Backup Engine Failed".
      Read a few threads here and upgraded my software and firmware.
      Any help is appreciated.
      I saw some saying iinstall and older version but haven't been able to find older software.

       

      Hardware Version R6900
      Firmware Version V1.0.1.44_10.0.28
      GUI Language Version V1.0.1.44_2.1.38.1

      • stanfrench's avatar
        stanfrench
        Luminary
        Mar 13, 2018

        Here is the link I was given that helped me solve my problem with the engine failure. 

         

        http://files.netgear-support.com/go/?a=d&i=RlgLv14wfc

         

        Hope it works for you. I've since moved to Mac so i no longer use ReadyShare (only for Windows). I guess that permanently solved my problem...and others.