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Forum Discussion

alishaw23's avatar
alishaw23
Follower
Nov 03, 2016

Registration

in netgear genie under network support tab, device is listed as registered...but under router settings it is not registered and when i try to log on under admin...and using default password it says registation failed...help!!!!!

Genie

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 10, 2016

    Hi alishaw23,

     

    1. The Support tab indicates if the device is registered under your name/profile.

    2. You may be registering the device for the Remote Login feature of Genie under the Router Settings tab which is entirely different. You may check the link below.

     

    http://kb.netgear.com/app/answers/detail/a_id/26109

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 14, 2016

    Hi alishaw23,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter

    Community Team