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goss1000's avatar
goss1000
Aspirant
Sep 07, 2016

remote access acount for Genie on R7800

Hi

 

I just bought a new R7800 router. I noticed that I have now the option to create a remote access acount so I can use Genie app on phone or laptop when I am away from home. I followed all the instruction but I can not get the router registered even if the account exist. I get this error message (the registration process failled. Try again). Am I the only one in this position?

 

Thank you

 

Genie

6 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 12, 2016

    Hi goss1000,

     

    1. What is the firmware version of the router?

    2. What version of NETGEAR Genie do you have installed?

    3. Have you tried using another device (another computer, smartphone, tablet)?

     

    Regards,

     

    Dexter

    Community Team

    • goss1000's avatar
      goss1000
      Aspirant
      Sep 14, 2016

      Firmware is V1.0.2.04.

       
      Netgear genie version is 2.4.26 for windows.
       
      Yes I have tried other devices. I have tried from a Mac laptop and and android phone as explained locally connected to the router.
       
      Thanks
      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Sep 19, 2016

        Hi goss1000,

         

        Thank you for responding. Let me check on this.

         

        Regards,

         

        Dexter

        Community Team