NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Sgeorges's avatar
Sgeorges
Aspirant
Jul 07, 2017

Remote Genie for D7800 not working (unable to register)

My device is Netgear D7800 Modem/Router. (firmware:V1.0.1.20) I read through this forum and found it should support  remote access thru genie. But I have trouble with enabling the remote access fr...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 10, 2017

Hi Sgeorges,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

Sgeorges's avatar
Sgeorges
Aspirant
Jul 12, 2017

Hi Dexter,

 

Thanks for your message.

Surprisingly it started working now once I tried from another Android phone again.

 

All good ):

Regards,

 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 24, 2017

    Hi UriahSefo,

     

    1. What is the model number and firmware version of your device?

    2. Have you tried using another device?

    3. Have you tried resetting the router?

    4. Have you tried uninstalling and re-installing the app?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 03, 2017

      Hi UriahSefo,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Sgeorges's avatar
        Sgeorges
        Aspirant
        Oct 20, 2017

        Hi Dexter,

        Thanks for your follow up and sorry for the delay in replying.

         

        I have same problem again after updating the firmware to V1.0.1.22

        (FYI:  Recently tried firmware V1.0.1.24 , but no internet connection. Hence rolled back to V1.0.1.22). 

        Now router is working OK but no remote genie. Please advise. Thanks. George