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Forum Discussion

bauer52x's avatar
Jun 28, 2016

Remote Login for Genie app on Android not an option

The model of Router does not matter, as the Genie app for Andriod does not have "Remote Login"

 

The steps as per the KB are here: http://kb.netgear.com/app/answers/detail/a_id/26844/~/how-do-i-create-a-remote-access-genie-account-using-the-android-genie-app%3F

  1. Launch the genie app.
    The genie home screen displays.
  2. At the top of the screen, tap the Login button.
    The Login screen displays.
  3. From the Login as menu, tap Remote Access.
  4. At the bottom of the Login screen, tap Sign up.

Am I blind? I have searched the App high and low and everything in between and cannot find REMOTE ACCESS in the Genie App for Android. There is a place for "Enter routers IP Address Manually" but that won't work if you put in the public IP with the port either.

 

 

1 Reply

  • Fixed, as you MUST connect the android to the local Wifi FIRST. Once your on the Wifi, the option comes up, then stays there when you leave the Wifi network and remote works. Very odd how it does it. But it does work. 

    For anyone else, connect to NetGear WIFI specifically  then the option will be there