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Forum Discussion
Router app doesn’t show connected devices
Hello, I have 20+ devices connected to the internet, but only 6 show in the nighthawk app. I am trying to control my daughter’s computer use but it’s impossible if I can’t see it and turn off the con...
I also have the AC1900 and this has happened to me as well. The router admin webpage and the application both indicate I only have 3 devices connected.
I've completed these steps to get to work temporarily:
1. Reset router to factor defaults.
2. Plugged in my PC only as the router booted back up and set up my network from there.
As I reconnected my devices everything started working, I could see and control my 15+ devices connected to the network. Then fast forward to not even four days later... The admin webpage AND the mobile app again indicate there are only 2 connected devices on the network. If I navigate to the access control page on the web interface, I can see the full line of devices connected but I can only block or allow the devices on the network from that page. I'd like to be able to prioritze certain devices on the network and also see which device are taking up the most bandwidth. Because of this I also don't know which band the devices are connected to 2.4ghz or 5ghz. (except for the 3 it actually shows) Does this mean I'm going have to be resetting my router 5+ times a month?? My goodness..
What Firmware version is currently loaded?
I would post about this over in the NH router forum and let the forum moderator know about this as well. Seems like there maybe a problem in FW which would effect the NH app.
LongFellow wrote:
I also have the AC1900 and this has happened to me as well. The router admin webpage and the application both indicate I only have 3 devices connected.
I've completed these steps to get to work temporarily:
1. Reset router to factor defaults.
2. Plugged in my PC only as the router booted back up and set up my network from there.
As I reconnected my devices everything started working, I could see and control my 15+ devices connected to the network. Then fast forward to not even four days later... The admin webpage AND the mobile app again indicate there are only 2 connected devices on the network. If I navigate to the access control page on the web interface, I can see the full line of devices connected but I can only block or allow the devices on the network from that page. I'd like to be able to prioritze certain devices on the network and also see which device are taking up the most bandwidth. Because of this I also don't know which band the devices are connected to 2.4ghz or 5ghz. (except for the 3 it actually shows) Does this mean I'm going have to be resetting my router 5+ times a month?? My goodness..
- V1.0.11.126_10.2.112