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Forum Discussion
Router app doesn’t show connected devices
Hello, I have 20+ devices connected to the internet, but only 6 show in the nighthawk app. I am trying to control my daughter’s computer use but it’s impossible if I can’t see it and turn off the con...
Same issue. Was working fine until one day it was not. I can only see two devices on my Nighthawk app. When I log into the router on a web page, I see the same two devices listed there. I am currently connected using a device which does not show up in attached devices. I can switch to Access Control and all my devices are listed. I just have to find them by MAC addess which is not as straighforward.
Things I have tried so far (but have not worked for me):
Deleted Nighthawk app and reinstalled it
Tried different browsers
Rebooted router
Changed the channel on the router (rebooted)
Downgraded my firmware to the next lower level (rebooted)
I have not performed a factory reset because I've read where several people say that works for a few hours then the problem resurfaces.
It's weird this just started all of a sudden.
I'm having the same issue on my R6700v3. I was getting the router logon timeout error when using the nighthawk app, so rebooted the router and can only see 4 connected devices now. Anyone find a fix?
I had the same problem. I Uninstalled and reinstalled Nighthawk App and did a factory reset of the router and followed the setup instructions exactly as directed using the Nighthawk App which included disconnecting router from modem and rebooting modem. I was then able to login to the app and all devices were visible on the Nighthawk App and the Browser. I guess sometimes firmware updates can create this issue. The Factory reset gets rid of the older incompatible firmware. Now, when I change Device names, they have been staying changed but I first changed them in the browser then in the app.
larryebert wrote:
I had the same problem. I Uninstalled and reinstalled Nighthawk App and did a factory reset of the router and followed the setup instructions exactly as directed using the Nighthawk App which included disconnecting router from modem and rebooting modem. I was then able to login to the app and all devices were visible on the Nighthawk App and the Browser. I guess sometimes firmware updates can create this issue. The Factory reset gets rid of the older incompatible firmware. A reset does not get "rid" of older incompatible FW. Prior FW code is over written by newer FW code when thats applied. Resets just clears out all user set configurations on the router. May clear out lingering FW code.
Now, when I change Device names, they have been staying changed but I first changed them in the browser then in the app.
- I to am having same issues. Not showing all connected devices on app as it used to.
