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RickK726's avatar
RickK726
Follower
Nov 16, 2018

Router not connected

Recently, I have not been able to connect to my nighthawk router R9000 or my NETGEAR extender EX8000 using the nether genie or nighthawk app on my iPhone 6s I also can’t connect using my MacBook Pro with Mojave ver 10.14.1. It says my router is not connected, but if I put in the routers IP address, it will show it is connected and all my devices are connected. I checked for firmware updates, but doesn’t seem to be connecting to NETGEAR server. Any help would be greatly appreciated.

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 20, 2018

    Hi RickK726,

     

    Welcome to the community!

     

    1. What is the firmware version of the router and the extender?

    2. Have you tried re-installing the apps?

    3. What version of the app/s do you have installed?

    4. Was working before?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 18, 2018

      Hi RickK726,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team