NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Speed listed on Netgear Genie much slower than speedtest.net
I am using a netgear C3700 N600 Wifi cable modem router. The router/mdodem is hardwired to my computer When I do a speedtest on Netgear Genie to www.netgear.com it says my download speed from this ...
What speed do you get from speedtest.net or your ISP's equivalent speed test site (e.g. speedtest.comcast.net, att.com/speedtest or http://my.verizon.com/services/speedtest/)? If it's fast then, yes, we can generally say that your home router is working
If your ISP's speed test is fine but all other Internet sites are slow then, yes, we can generally say that your Netgear router is not faulty. Perhaps your ISP's connection to the Internet is congested. Yes, it can happen. Read up on the spat between Netflix and Comcast that occurred last year. Many Comcast subscribers had a terrible time streaming Netflix because there was inadequate bandwidth between the edges of their two networks. The issue had nothing to do with home Internet connections for Comcast users.
If your speed test is not fine, then the answer is less clear. It could be the router. If the router is separate from the modem, then this is easily tested by rerunning the speed test while directly connected to the modem. If the router and modem are combined together, then it may be necessary to look at the logs and modem signal levels for clues. Sometimes asking the ISP to send a technician out is the only option.
When cable attached to the Netgear WNR2000v4 N-300 router, I get the rated Suddenlink speeds of 50Mbs/5Mbs, Wireless I get only 20Mbs/5Mbs. So, yes I have the available CAPACITY from my ISP. I have just ordered a new network adapter to replace my older 1397 G protocol one. Hopefully, the new dual band running N protocol will help there.
I was really questioning the speeds the Netgear speed test reports (0.7Mbs the fastest) to any site. I suppose it's speed tests are for very small packages and not considered "download" file transfers. In other words, typical browser transactions. I would really like to understand what they are doing so I can put the 0.7Mbs in perspective. That is all I was hoping.
Thanks for confirming my beliefs.
Yeah, if you have a 802.11g Wi-Fi adapter, then 20 Mbps is about the best it can do. A dual-band 802.11n adapter will reach about 60 to 70 Mbps at 2.4 GHz and maybe 120 to 130 Mbps at 5 GHz.
I wouldn't trust the speed test results provided by the desktop Genie program. I don't think its test methodology is documented anywhere and, like you said, it's probably testing a very small sample size.