NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Trying to change password
Im logged into my netgear genie account through the mobile app however when I go to "Wifi" to change my Wifi password on my router it asks for username and password the username is "admin" but when I put password for the password it says log in failed how do I change it ???
1 Reply
kristan90 wrote:
Im logged into my netgear genie account ...What's that? What are you using the access the device?
You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac application, or an Android iThing app.
Are you logged into the router's wifi?
You have to do that before you can get into the router's own settings.
kristan90 wrote:
....I put password for the password it says log in failed how do I change it ???If this is the router's own web interface, you can restore the factory settings to get back to the standard password, which is password.
Oh, and what router is this?
You may have given the forum this information, but it has not passed it on to the rest of us.
