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Forum Discussion
Unable sign in to openDNS account to set-up parental controls using NETGEAR Genie
Nighthawk RS6400 V1.0.1.22_1.0.17
NETGEAR Genie Version 2.4.36 - Desktop & iPhone app
Steps to reproduce the error:
Start NETGEAR Genie app, either desktop or mobile app
Click on Parental Controls tab
Click on Yes, use my existing OpenDNS account radio button then click [Next] button
Enter Username and Password, then click [Next] button
App displays Signing into OpenDNS... dialog for a few seconds
Dialog closes and an error message is displayed above the login name:
"There was an error signing in, please make sure you're connected to the Internet and try again."
Using the same OpenDNS user name and password is successful at https://login.opendns.com
This is a serious issue because the primary reason I bought the router was to make Internet access safe for the family. What is the problem and how do I resolve it?
