Forum Discussion

Tutor

Mar 18, 2021

Solved

Unable to connect to router from Mobile App

Hello, I am using a Nighthawk R7900P router with firmware: V1.4.1.68_1.3.28 . I received this firmware as update 2-3 months ago. Post firmware upgrade, I am unable to connect to router from my iP...

brad789
May 07, 2021
Exactly, I downloaded from Netgear Download center: https://www.netgear.com/support/product/R7900P.aspx#download and applied the update via PC.

TarugoKing

Aspirant

May 04, 2021

Ha! I thought I'm the only one. Good thing I searched first.

I have the exact same issue after firmware update to V1.4.1.68_1.3.28 a couple of weeks back. Web via PC works fine but the app doesn't connect.

My router has an AP connected to it. I can connect to the AP with the app but never to the router. When I try switching to the router, I get "Device is offline" message..

Have you gotten any update on a fix so far?

brad789

Tutor

May 04, 2021

My issue has been fixed, by getting the firmware downloaded from the website, then flashed the router with the downloaded file.

Once flashed, I was able to connect to my router from Netgear Nighthawk app without any issues.

TarugoKing
Aspirant
May 04, 2021
GTK but just to make sure, you meant download the same firmware and update the router via PC?
- michaelkenward
  Guru - Experienced User
  May 06, 2021
  This section exists to ask about the Nighthawk App. It isn't the best place to get help with firmware updates.
  
  You might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:
  
  Nighthawk WiFi Routers
  
  The firmware for the R7900P comes up there pretty often.
- brad789
  Tutor
  May 07, 2021
  Exactly, I downloaded from Netgear Download center: https://www.netgear.com/support/product/R7900P.aspx#download and applied the update via PC.
  - michaelkenward
    Guru - Experienced User
    May 07, 2021
    brad789 wrote:
    
    Exactly, I downloaded from Netgear Download center: https://www.netgear.com/support/product/R7900P.aspx#download and applied the update via PC.
    
    That's the way to do it.
    
    Thanks for the feedback.
    
    For others in the same boat:
    
    How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support