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Forum Discussion
Unable to Connect To Router R7000
Hi Trying to reconnect the Nighthawk from an Apple iPhone and had some success yesterday but I am now unable to connect. I have uninstalled the app and reinstalled it and I know the password I am...
BillS68 wrote:
Hi
Trying to reconnect the Nighthawk from an Apple iPhone and had some success yesterday but I am now unable to connect.
Is it just the iPhone that won't connect? What about other wifi clients? That would help to rule put the iPhone.
I've switched off Private Wi-Fi address but this has no impact.
Is that the Wi-Fi address on the router or the incredible "Private IP address"?
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Then the usual boilerplate questions.
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
I tried the incredible iPhone Private IP Address following the instructions on the link you posted.
Firmware Version V1.0.11.136_10.2.120
The router connects to a 'modem'.
Used to work many moons ago and did work over the weekend once but since then unable to connect. Have rebooted phone and router several times but no joy.
Router logs show [WLAN access rejected: incorrect security] from MAC XXXXXXXX although the correct password is input. Have I missed a setting on the router to allow access?
BillS68 wrote:
The router connects to a 'modem'.
What is that modem?
It isn't clear to me what you are doing. You said earlier:
Trying to reconnect the Nighthawk from an Apple iPhone and had some success yesterday but I am now unable to connect.
What did you do?
What is "the Nighthawk"? The R7000? The iPhone app? The wifi from the R7000?
Have you set up Anywhere Access on the iPhone app?
The router connects to a device where the fibre is connected, it's not part of the problem.
Trying to connect the Nighthawk App to the router but it is not logging in despite using the correct password, the same password I can connect to the router via browser.
I put the password in and it accepted it now it doesn't
I missed the word app.
I can't connect to the router via the Nighthawk app so can't set anything up.
BillS68 wrote:
The router connects to a device where the fibre is connected, it's not part of the problem.
I'm sorry, but that is not convincing enough to rule out this "device". Too many people mistakenly arrive here with that claim.
People aren't likely to be able to help if you don't provide the details requested.
Even the "fibre" word is misleading. Every Internet service has fibre somewhere in the network. The questions where does the fibre end. If it is fibre to your front door, then you may have a different sort of "device" from other types of fibre service. An optical network termination (ONT).
You said earlier that your router connects to a "modem". That is not the term used to describe an ONT.
I can't connect to the router via the Nighthawk app so can't set anything up.You do not need an app to set up a router. If that is what you mean by "anything".
Experienced users prefer to use a wired connection to a PC. The app is a basic and dumbed down way of doing things.