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Forum Discussion

Checkers's avatar
Checkers
Aspirant
Sep 23, 2015

Unable to create a free OpenDNS account

I am currently trying to open a free OpenDNS account on Netgear Genie.  I am using a Netgear R6100 router, and setting up the  new account on Mac OS 10.10.5.  My problem is after I enter my username,...
Genie
eaglesfan21's avatar
eaglesfan21
Aspirant
Nov 17, 2015

I can not reset my pass openDNS password. I clicked on the link "forgot password". I received an email with a link to reset the password for my openDNS account. When I click on the link I enter my user name and a new, random password that contains at least one upper, lower case digit, one number and one special character. However, I receive an error which states: "Invalid login. Please check your username and/or password."

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 18, 2015

Hi eaglesfan21,

 

Please try creating a password that is exactly 15 characters long and see if it works. You may also try using another device (smartphone, another computer).

 

Regards,

 

Dexter

Community Team