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Forum Discussion

Checkers's avatar
Checkers
Aspirant
Sep 23, 2015

Unable to create a free OpenDNS account

I am currently trying to open a free OpenDNS account on Netgear Genie.  I am using a Netgear R6100 router, and setting up the  new account on Mac OS 10.10.5.  My problem is after I enter my username,...
Genie
jchop's avatar
jchop
Aspirant
Sep 28, 2015

I am also having the exact same problem.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 28, 2015

    Hi jchop and churro,

     

    Please make sure the password must contain at least one uppercase and one lowercase letter. It should also contain at least one digit and one special character.

     

    Regards,

     

    Dexter

    Community Team

    • churro's avatar
      churro
      Initiate
      Sep 29, 2015

      That did it. Seems a little strict for a password for this. It would be nice if they mentioned all the requirements when one is registering. Right now it just says 6-20 characters and not that you need all the other requirements.

       

      Thanks.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Sep 29, 2015

        Hi churro,

         

        Good to know it is working now. We will have it corrected and we apologize for the inconvenience since this is a newly implemented security feature. Rest assured we will be continuously working on improvements based on customers feedback.

         

        Regards,

         

        Dexter

        Community Team