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Forum Discussion
Unable to create a free OpenDNS account
I am currently trying to open a free OpenDNS account on Netgear Genie. I am using a Netgear R6100 router, and setting up the new account on Mac OS 10.10.5. My problem is after I enter my username,...
Has taken me an hour or two to create the free OpenDNS account in the Netgear Genie application on my PC.
In the end, I used 16 characters and wrote the password into Notepad and used cut-n-paste.
I suspect that problems may occur if the Genie Application is assuming a US keyboard as the "special" characters may not be "seen" the same as typed.
After 25 years in TechSupport I have learnt to avoid the use of special characters in passwords - it can be very difficult to enter them on different keyboards. And there should _always_ be an option to show what is entered as is common these days on smart phones etc.
I hope this helps other avoid this frustration.
- jon
Thanks for the tip. Finally took when I made one 17 characters long.
DexterJBif the requirements are greater than 8 characters why does it keep saying I can make a password with 8 characters?
Very frustrating
Hi losflemings,
This is already being looked at and a fix should be in the works. We apologize for the inconvenience since this has just been recently implemented a part of improving the security feature. Rest assured, your feedback is noted.
Regards,
Dexter
Community Team
