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Forum Discussion
Unable to get in touch with support over faulty router! How hard is it????
Hello, I have a 6 month old d7000 that has a mjor fault with the 2.4ghz network. It stops communicating with the devices using that frequency and then will not let the devices reconnect, saying eit...
Before you ditch the modem, have you checked that it has the latest firmware? Have you reset it to factory settings?
Maybe the modem just needs sorting out.
There is a manual for the D7000 somewhere at the end of this link:
- Factory reset, update firmware, roll back firmware, change wifi channels, you name it, I have tried it. It's a fault. After trying for 3 days, I finally got through and after doing trouble shooting with two different people, doing all the things I had already done, a RMA has been issued. Honestly, it should not have been this difficult to contact support though, especially them trying to tell me I need to pay to trouble shoot a fault on a 6 month on router... But never mind... We got there in the end...
Well done. That "you've got to pay to fix it" thing is all too common and does Netgear no favours.
Nor does its seeming failure to provide local support in Oz. Given the complaints we see here, I'm surprised you got anywhere.
It doesn't help that the roll out of NBN down under seems to have been a disaster.
How Australia Bungled Its $36 Billion High-Speed Internet Rollout - The New York Times