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Forum Discussion
itspirrip
Feb 18, 2023Aspirant
Unable to get through the app set
I got this router to pair with my att router but its not working I updated the wifi credential, and tried again and again... it doesnt work and my router is not working. There's a red ligh...
itspirrip
Feb 21, 2023Aspirant
The ATT router is BGW210.
In the netgear manual it askes me to connect to my main ISP router and use WAN cable to connect to the netgear router. I tried connecting the phone/internet cable to the "wan" port on netgear and it did not work, so I plugged this cable back to my att router and did what was instructed to do on the manual which is make a connection from the ISP router using WAN port from the att router and plug that to the wan port from netgear router.
michaelkenward
Feb 21, 2023Guru - Experienced User
itspirrip wrote:
The ATT router is BGW210.
That is a modem/router (gateway). Adding a router to that is likely to cause the problems I linked to in my first answer.
We still don't know what Netgear device you are using, but the answer is the same for most routers.
How to fix issues with Double NAT | Answer | NETGEAR Support
You are not the first one to come across this issue:
att bgw210 bridge mode - Google Search
Here is something on the AT&T forum:
?How do I configure AT&T BGW210 in bridge mode? | AT&T Community Forums
- itspirripFeb 21, 2023Aspirant
AC1750 smart WiFi Router
the phone/internet cable doesn't work on this router, it says to use "wan," i googled it and its a rj45 cable. I used the wan port on both routers to make the connection but it doesn't work.
- michaelkenwardFeb 21, 2023Guru - Experienced User
This doesn't seem to have much to do with my reply to your first message.
You haven't answered the question about which Netgear device you have. It matters. That picture could be a router. It could be a modem/router.
To connect the unknown (to us) Netgear device to the Internet, you need to plug a cable from an Ethernet port on your gateway (modem/router) into the WAN port of the Netgear router. Which Ethernet port you use on the gateway shouldn't matter. It won't have a "WAN" port.
You plug the cable from the wall socket from the Internet into the appropriate Internet port on the back of the gateway.
But you may not get very far unless you fix the NAT issue that I mentioned earlier.
itspirrip wrote:
the phone/internet cable doesn't work on this router, it says to use "wan," i googled it and its a rj45 cable. I used the wan port on both routers to make the connection but it doesn't work.
The RJ45 cable is an Ethernet cable. It is not the same thing as the cable you need to connect a gateway to a cable Internet service or to a DSL service on a telephone line.
We don't know what sort of Internet you have – cable, DSL or optical –so who knows what this phone/internet cable is. You canlt plug the router, if that is what the Netgear thing is, into the phone line. It needs a modem for that. That is what your BGW210 is for.
You'll have to work out how to plug the gateway into whatever delivers you the Internet.
- itspirripFeb 22, 2023Aspirant
AC1750 smart WiFi Router
I have DSL