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Retired_Member's avatar
Retired_Member
Nov 12, 2019
Solved

Unable to Register Product - Already Registered

Hi,   I have recently installed the Nighthawk app and when I try to enable Remote Management it says my device is already registered with another account. I have also logged into MyNETGEAR and trie...
  • Kevin_Edwin's avatar
    Kevin_Edwin
    Dec 27, 2019

    Thanks Christian_R 

     

    Netgear support did contact me. 

     

    In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy: 

     

    I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

     

    Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

     

    Kevin