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Forum Discussion

Retired_Member's avatar
Retired_Member
Nov 12, 2019
Solved

Unable to Register Product - Already Registered

Hi,   I have recently installed the Nighthawk app and when I try to enable Remote Management it says my device is already registered with another account. I have also logged into MyNETGEAR and trie...
  • Kevin_Edwin's avatar
    Kevin_Edwin
    Dec 27, 2019

    Thanks Christian_R 

     

    Netgear support did contact me. 

     

    In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy: 

     

    I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

     

    Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

     

    Kevin

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 12, 2019

Hello m1nt, 


Welcome to the Community! Please send me a private message with your email address and serial number and I can forward it to our Customer Care for assistance.

 

Christian 

Retired_Member's avatar
Retired_Member
Nov 15, 2019

Hi Christian_R, 

 

I haven't heard from customer care again - they seem to have dopped of the earth. Can you please help? I have PM'ed you my info.

 

Thanks heaps!

  • Kevin_Edwin's avatar
    Kevin_Edwin
    Tutor
    Dec 25, 2019

    Hi all

    I purchased this device in Aug 2016 and have the latest firmware.

     

    I am trying to enable remote management - for a simple reason - the USB connected to it for some reason ocassionally does not get recognised. I need to reset/reboot and it comes back again. So i am hoping by remote management, when i am travelling, i can reboot the router to fix the issue - if it occurs. 

    I have the same issue of it being registered previously. I have always used the same Netgear account so cannot say i have used another account.

     

    Would someone be able to help. Thanks

    Kevin

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Dec 26, 2019

      Hello Kevin_Edwin, 

       

      Thank you for taking the time to post. I can certainly assist with getting you some help. Please send me a private message with the following info. 

       

      Email Address:

      Serial Number: 

       

      Thanks,

      Christian 

      • Kevin_Edwin's avatar
        Kevin_Edwin
        Tutor
        Dec 27, 2019

        Thanks Christian_R 

         

        Netgear support did contact me. 

         

        In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy: 

         

        I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

         

        Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

         

        Kevin