Forum Discussion

Retired_Member

Nov 12, 2019

Solved

Unable to Register Product - Already Registered

Hi, I have recently installed the Nighthawk app and when I try to enable Remote Management it says my device is already registered with another account. I have also logged into MyNETGEAR and trie...

Kevin_Edwin
Dec 27, 2019
Thanks Christian_R

Netgear support did contact me.

In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy:

I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

Kevin

Retired_Member

Nov 15, 2019

Hi Christian_R,

I haven't heard from customer care again - they seem to have dopped of the earth. Can you please help? I have PM'ed you my info.

Thanks heaps!

Kevin_Edwin

Tutor

Dec 25, 2019

Hi all

I purchased this device in Aug 2016 and have the latest firmware.

I am trying to enable remote management - for a simple reason - the USB connected to it for some reason ocassionally does not get recognised. I need to reset/reboot and it comes back again. So i am hoping by remote management, when i am travelling, i can reboot the router to fix the issue - if it occurs.

I have the same issue of it being registered previously. I have always used the same Netgear account so cannot say i have used another account.

Would someone be able to help. Thanks

Kevin

Christian_R
NETGEAR Employee Retired
Dec 26, 2019
Hello Kevin_Edwin,

Thank you for taking the time to post. I can certainly assist with getting you some help. Please send me a private message with the following info.

Email Address:

Serial Number:

Thanks,

Christian
- Kevin_Edwin
  Tutor
  Dec 27, 2019
  Thanks Christian_R
  
  Netgear support did contact me.
  
  In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy:
  
  I now need to manage the router remotely using one email address and use the other for everything else - which is ok.
  
  Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !
  
  Kevin
  - Christian_R
    NETGEAR Employee Retired
    Dec 31, 2019
    Hi Kevin,
    
    Happy to hear support was able to get in contacted with you. I have marked your latest response as solved :)
    
    Have a great day!
    
    Christian