Forum Discussion

Retired_Member

Nov 12, 2019

Solved

Unable to Register Product - Already Registered

Hi, I have recently installed the Nighthawk app and when I try to enable Remote Management it says my device is already registered with another account. I have also logged into MyNETGEAR and trie...

Kevin_Edwin
Dec 27, 2019
Thanks Christian_R

Netgear support did contact me.

In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy:

I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

Kevin

Christian_R

NETGEAR Employee Retired

Dec 26, 2019

Hello Kevin_Edwin,

Thank you for taking the time to post. I can certainly assist with getting you some help. Please send me a private message with the following info.

Email Address:

Serial Number:

Thanks,

Christian

Kevin_Edwin

Tutor

Dec 27, 2019

Thanks Christian_R

Netgear support did contact me.

In my case, it appears i had registered the router under a different email address - which i picked up when Netgear support responded to me on that email address (Telling me they could not find anything wrong :smileyhappy:

I now need to manage the router remotely using one email address and use the other for everything else - which is ok.

Not sure if i can actually mark this thread as closed or solved. But that was a quick turnaround !

Kevin

Christian_R
NETGEAR Employee Retired
Dec 31, 2019
Hi Kevin,

Happy to hear support was able to get in contacted with you. I have marked your latest response as solved :)

Have a great day!

Christian