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Forum Discussion
Streambrewer
Apr 30, 2020Initiate
Unable to see attached devices on Nighthawk App
Hi, any help would be appreciated. Up through last night, I was able to see all of my attached devices accessing my router on the Nighthawk app though the device management section of the app. Desp...
- May 08, 2020
OK, just updated the app to version 2.5.1.10 this morning and in the spirit of a festivus miracle, it seems to work again to show the devices. So far, so good.
oli1988
Apr 30, 2020Tutor
I have the same issue on my iPhone.
Netgear updated their Nighthawk app yesterday and since the update the device manager is broken on iOS.
I didn't update the app on my iPad and it works fine.
So the issue is not on your side! Juste wait for Netgear to fix it...
- ObraznikMay 01, 2020Initiate
I too upgraded the Nighthawk app from v2.4.24.1 which worked (sort of) to v 2.5.0.47 and lost the ability to connect to all devices. Like you, I still have the old version on my iPad. I have been in the software business for 30 years and I am blown away that netgear would fail to test a new version adequately. This is NOT a subtle, edge case. Shameful. I spent over an hour with tech support rep on chat, who had me remove the Night
oli1988 wrote:I have the same issue on my iPhone.
Netgear updated their Nighthawk app yesterday and since the update the device manager is broken on iOS.
I didn't update the app on my iPad and it works fine.
So the issue is not on your side! Juste wait for Netgear to fix it...
hawk app, and install several others (Genie..etc..) obviously to to avail. Total waste of time.The main reason for my call was to figure why I could not RE-NAME my devices on the Nighthawk app. Having a dozen IP addresses is not helpful. I can name them using the browser and connecting to directly to the cable model/router, but those new, understandable names do not appear in the Nighthawk app. They either need to pull the user-entered names, or allow the user to change them via the app. One or the other.
- millerjadamMay 05, 2020Aspirant
I'm having the same issue! Did you get it resolved?
- SheWinMay 05, 2020Star
no resolution yet on the app - i guess you can log in online to routerlogin.net and block and unblock your devices...however i am not able to log in to that either - waiting on a tech to call me to fix that.....