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ballen8845's avatar
ballen8845
Follower
Jul 30, 2020

Unrestricting Wifi Access to Device on Nighthawk App

I made a silly mistake and I need help fixing it. I was having trouble with the Wifi on my phone, so I thought I'd "reset it" by turning off Wifi access to my phone through the Nighthawk App in the device list. I thought I'd be able to immediately turn it back on and perhaps my iPhone would start working better. Instead (now unsuprisingly), it kicked me off the Wifi and it will not let me control anything through my Nighthawk App. When I try to Log-in - even when just using my cell phone plan data - it just says "Issues connecting with NETGEAR33." Is there anyway for me to unrestrict access to the wifi on my phone?  I don't have any other devices to access the Nighthawk App - just my cell phone. 

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    You're close to stuck. You have 1 device to access your router and you blocked access to it. 

    Options? Borrow a device or use an old phone might be the fastest option. 

    Potentially factory resetting the router might work. 

  • Why don't you use reset button or Web GUI? Web administration page can be accessed via ethernet in that way you may not encounter connection issues unless you put some restriction before. You may not need to reset if you can access Web GUI anyway.