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Forum Discussion
Update to the latest Nighthawk App (formerly NETGEAR Up) WiFi Simplified
“NETGEAR Up” is now the “Nighthawk App” with all the same great features and much more to come!
The Nighthawk® App makes it easy to set up your router and get more out of your WiFi. With...
I don't understand the logic of making me get an app to update the router when it was working fine the way I had been doing it. What would I do if I did not have a smart phone?
Still waiting for a response on how to update the router without a smart phone
Yeah, I asked if we we're missing out on a big deal security update and I got no response from anyone. This is pretty sad as far as customer service and support goes.
- Log into the router from any local browser. Usually it’s 10.0.0.1
Thanks but that's not my problem here.
DesMoines I just access my router via 192.168.1.1 and go to admin and use the firmware upgrade feature. But first find the firmware ya need and download to your desktop so you know where it's at when prompted by "Firmware Management"
It appears you have no intention to address my concern!!! I'm very disappointed in this level of customer awareness
Thank God DesMoines is with me!! Ya finally get pissed Des? I'm 65 years and I have NEVER been blown off like this from such a big Manufactuerer. It's like "**bleep** You Customers, Ya bugging us!!" This country has become such wienies, We'll take any BS any crap company gives us. Use to be we were the best around and now, well ya see what's happening here. Laters, K
DesMoines wrote:
It appears you have no intention to address my concern!!! I'm very disappointed in this level of customer awareness
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Then why is this called support!! Now I know why nothing it seems gets fixed here. Gracias for the Heads Up. Maybe a disclaimer would help. I didn't realize I was wasting my time here on this issue.
