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Forum Discussion
Upgrade to latest firmware breaks Genie App access (Firmware Version V1.0.3.46_1.1.32)
Been reading through the comments here. The problem: Upgrading the R8000 to the latest firmware disables the ability to use the Genie app for remote management. I've reverted back to a previous ...
Was a full factory reset performed before and after upgrading FW then set up from scratch?
Something you probably need to notify NG support about.