What is mind blowing to me is the fact they pushed a fix using the app

Question

What is mind blowing to me is the fact they pushed a fix using the app. If the issues is with wifi and the app needs wifi to connect to. How in the holy heck can one apply the fix when the app is showing offline and cannot apply the changes! This cannot be the only solution besides sit and wait for them to fix something that is going to take an undetermined amount of time. Netgear is being barred from my house regardless of the product if this is how they respond to something THEY BROKE!

michaelkenward · Answer

The technical description of that is Catch 22.
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Is this what you are complaining about:
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Search - NETGEAR Communities – CAX30
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USER35 · Answer

Yes it is a catch 22. However after talking with netgear support for days, it shocked me that there is more support and actual troubleshooting tips here in the forum than the links coming from support. No genuine response just a bot spamming the same links and useless information. How can you blame one for complaining as much as these things cost and the lack of support thats being given?

FURRYe38 · Answer

Please follow up on your post here:
https://community.netgear.com/t5/Cable-Modems-Gateways/CAX30-Xfinity/m-p/2297559#M43009
Thank you.&nbsp;

Forum Discussion

What is mind blowing to me is the fact they pushed a fix using the app

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