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Forum Discussion

BillYoung's avatar
BillYoung
Luminary
Oct 03, 2015

Why doesn't my registered product show in Netgear Genie?

I have a registered Netgear R6300 router.  However, when I go into the Netgear Genie, and access the Product Registration page of the Network Support tab, it only shows my previous Netgear router (WNR854T); not the R6300.  When I attempt to manually register the R6300 again, it says that the Serial Number is already registered.

 

If anyone could please help me with this, I would totally appreciate it.  Thanks in advance for your help.

Genie

41 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 05, 2015

    Hi BillYoung,

     

    I sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

    • Mike-J's avatar
      Mike-J
      Aspirant
      Oct 05, 2015

      Mine does the same thing and now my R6200 is losing connection wired and wireless...

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 06, 2015

        Hi Mike-J,

         

        1. Does your device also not show up under your registered products?

        2. Have you tried connecting your computer directly to the modem to check the connection?

        3. What is the firmware version of the router?

         

        Regards,

         

        Dexter

        Community Team