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Forum Discussion
Why doesn't my registered product show in Netgear Genie?
I have a registered Netgear R6300 router. However, when I go into the Netgear Genie, and access the Product Registration page of the Network Support tab, it only shows my previous Netgear router (WN...
Wired update...
After reverting back to an older version of software, at 8:04am this morning, loss connection.
Dexter, It this just MY router? Could it be defective?
I don't mind trying everything I can to get this fixed but I'm out of things to do here.
Mike
Hi Mike-J,
How long have you tested the connection straight from the modem?
Regards,
Dexter
Community Team
If I hook it straight to the modem, I have no problems...thats how I know it's in the router.
Any other ideas?
Mike
Thanks...got it!
Hey Dexter...customer service called me and decided that my router was defective and to see if I could get it replaced at Walmart and if they wouldn't replace it, NetGear would. He said he would send me an email in case NetGear was going to replace it but I never got it. I called all the Walmarts in my area and no one has any becasue they have discontinued this model.
I need to get that email so I can get NetGear to send me a new one.
Thanks
Mike
Hey Dexter...just got back from vacation and customer service sent me a RMA request but I have to PAY to get a new router sent to me to replace a DEFECTIVE one?
What kind of customer service and warranty is this?
Damn, I paid enough for the router in the first place and it last less than 60 days and you people want me to spend MORE money? NetGear wants ME to pay MORE money to get my DEFECTIVE router replaced? WTF?
This is NOT the customer service I expected from NetGear or any OTHER company for that matter!
If NetGear sells a defective product, NETGEAR should cover ALL expenses NOT the customer!
I learnt my lesson...before I purchase my next router, I WILL do my homework on the company!
THESES are my options to get a new router? REALLY! Needless to say I'm VERY disapointed!
Standard Swap Exchange - (North America only)
This shipping option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services. Customers are responsible for the shipping charges when shipping the unit back to NETGEAR. We suggest using a carrier that provides tracking information.NETGEAR is not responsible for packages lost in transit to NETGEAR. The replacement product is shipped by ground with shipping charges prepaid.Advance Ground - Home Products - (North America only)The RMA fulfillment center will ship the replacement unit via ground before receipt of defective item, based on product availability. Your order must be received before 7 PM Eastern Standard Time. A prepaid shipping label will be included with your replacement unit. You will be charged a flat fee of $16.90 for Home Products and $19.90 for Business Products for this service option. You must return the failed product to the RMA fulfillment center within 10 business days of receiving the product. If you fail to return the product within 10 business days, you will be billed the current list price.Advance Next Business Day - Home Products - (North America only)For extra cost, Advance Priority allows you to receive the replacement unit the next business day, based on product availability. Your RMA number must be issued before 7 PM Eastern Standard Time. Along with the replacement unit, a prepaid shipping label will be included. Use the prepaid shipping label to return the defective product to the RMA fulfillment center. You must return the defective product within 10 business days of receipt of replacement product. If you fail to return the product within 10 business days, you will be billed the current list price. When your replacement part is shipped, your credit card will be charged for the amount below. You will be charged a flat fee of $29.90 for Home Products and $49.90 for Business Products for this service option.Got it!
Thanks
Mike
Dexter...this is TOTALLY getting out of control!
They won't ship me a new router without my credit card. Sorry but thats not going to happen!
I asked them yesterday just to send me a return shipping label and I'll send the damn thing back and when they get it and verify that is the correct router, they can send me the new one. I don't care if it takes longer for the verification process, ALL I want is a damn router that works.
Sorry for getting upset but this is RIDICULOUS!
All they have to do is send me a damn return postage/label and I will ship it back! It doesn take a rocket scientist to figure this out.
WHY would they need my credit card to ship me a return label? WTF?
Something doesn't sit well with me having to give my credit card before they will do ANYTHING!
A "Manager" called me this evening and said either give them a credit card or pay for the shipping to send it back! WTF?
I'm going to give this one more try and then I'm ready to say "**bleep** it" and cut my losses with NetGear!
My time is more valuable than arguing back and forward over a damn shipping label and getting a router that works from NetGear!
Tomorrow will be a MONTH since we started this ordeal! Let that sink in for a few minutes...We started talking about this 10-6-15. I couldn't take this router back to Walmart now even if I WANTED too! I spent the last 30 days screwing around with NetGear’s customer service and I'm past the 90 day Walmart’s return policy!
If NetGear doesn't want to stand behind their product, thats fine...just let me know and I'll go purchase a different brand and move on. I will have learn't a valuable lesson! Like I told the manager, you can't tell me since NetGear was first started NO ONE but me won't give a credit card number out for a return label. Thats Ludicrous...
Mike
Hey Dexter...I wanted to let you know that I got my new router yesterday and so far so good!
Keep your fingers crossed! LOL
Mike
Hey Dexter...got the new router and it worked GREAT for about 3 days...then started lossing connection like the old one did.
I think Netgear has a REAL problem with this router. I would guess they need to be recalled and replaced with newer ones that work.
Shame too, becasue when it works, it's AWESOME!
Oh well...I'll deal with it until I can get another one.
Thanks fo rall your help.
It took a while but they did replace it.
Mike