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Forum Discussion
Solved
Windows 10 not compatible with Genie, does anyone ACTUALLY have a fix???
I just updated my microsoft laptop to Windows 10 because I was stuck with 8.1 for so long, super stoked until I went to redownload Genie as it got deleted a little bit after the update, and now it wo...
Hi @skunkylouou,
We apologize for the inconvenience since the cause of the issue was just recently discovered. Rest assured, we are working on a fix for the future updates. Have you tried the temporary work around? If not, you may follow the steps below.
1. Install the latest version of NETGEAR Genie. You may use the download link below.
http://netgear.com/home/discover/apps/genie.aspx
2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
3. Delete the drivers folder.
4. Download the drivers from the previous version of NETGEAR Genie using the download link below.
https://drive.google.com/file/d/0Bz-pjmQaYmk6bEVUbmxtUTY0MW8/view?usp=sharing
5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
7. Paste the drivers folder.
8. Relaunch the NETGEAR Genie program
Regards,
Dexter
Community Team
I tried the solution posted to no avail. I reinstalled the old version and it worked immediately. This needs a real fix not a hack that makes people nervous (or should) and doesn't always work to boot.