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Forum Discussion

MarkWeigand's avatar
MarkWeigand
Aspirant
Aug 20, 2017

Wireless loss

I'd like to know why I keep losing the wireless connection?? When I open the Netgear Genie I hve to refresh the wireless.  Thankx!
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 23, 2017

Hi MarkWeigand,

 

1. What is the firmware version of the router?

2. Are you referring to the NETGEAR Genie app/program or the router UI accessible via a browser?

3. Are all your wireless devices affected?

4. Is the wired connection working fine when the issue occurs?

5. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 28, 2017

Hi MarkWeigand,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • MarkWeigand's avatar
    MarkWeigand
    Aspirant
    Aug 29, 2017

    OK SORRY I HAVE NOT REPLIED. WHEVER I OPEN THE NETGEAR HENIE, THE WIFI CONNECTION IS NOT CONNECTED. I MUST REFRESH IT. I'VE TRIED UNPLUGGING EVERYTHING AND MAKING SURE IT IS WIRED CORRECTLY. 

  • MarkWeigand's avatar
    MarkWeigand
    Aspirant
    Aug 29, 2017

    WHENEVER I OPEN THE NETGEAR GENIE THE WIFI CONNECTION IS NOT CONNECTED AND I MUST REFRESH IT. I'VE TRIED UNPLUGGING EVERYTHING TO MAKE SURE IT IS HOOKED UP CORRECTLY.