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Forum Discussion
WNDR3700 and Samsung TV: wifi but no Internet
After a power cut (which was less than 1 minute) the router has re-set but cannot connect the TV with internet (but connects to TV). All other devices, Ipad, Iphones, PS4 all work fine. Was working f...
Hi RussNZ,
Welcome to the community!
Is the TV connecting via wired or wireless? You can try forgetting the network on the TV and manually re-connect it via its menus.
Dexter
Community Team
Hi - it is connecting via wireless. Unfortunately the tv doesn’t allow forgetting of connection. I have noticed that from time to time iPad is timing out. The router might be failing altogether.
RussNZ wrote:
Unfortunately the tv doesn’t allow forgetting of connection.What is the model of this TV?
I have used several Samsung smart devices. There is always a reset option somewhere,. But Samsung is not good at flagging up these things.
Series 8 55" Q8 QLED 4K TV*
QA55Q8FNAWXXY
Have been to the retailer and they were unable to find 'forget' function. Notably the wifi for the other devices is now dropping out intermittently and an orange light is lighting on and off.
Define "an orange light" - consult your WNDR3700 version specific Setup Manual/Installtion Guide/User Manual (e.g. WNDR3700 (v1) Setup Manual), p.3/4 Table 1. Status Light Descriptions ) FMI.
