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amevans91's avatar
amevans91
Follower
Apr 07, 2017
Solved

WNR2000v5----unable to login through genie app after firmware update

unable to login to router through genie app after firmware update..............

Genie
  • DexterJB's avatar
    DexterJB
    Apr 12, 2017

    Hi amevans91,

     

    Please make sure that you perform a factory reset after the firmware update. If the issue persists, try uninstalling and re-installing the Genie app and/or try using another device (Android, iOS, another computer).

     

    Regards,

     

    Dexter

    Community Team

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 12, 2017

    Hi amevans91,

     

    Please make sure that you perform a factory reset after the firmware update. If the issue persists, try uninstalling and re-installing the Genie app and/or try using another device (Android, iOS, another computer).

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 18, 2017

      Hi amevans91,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team