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Rizzo0849's avatar
Rizzo0849
Aspirant
May 29, 2017
Solved

Won't connect

Model number R6020 bought today plugged in like it says I can only get 3 of the 4 lights to come on
Genie

5 Replies

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  • William10a's avatar
    William10a
    Master
    May 30, 2017
    Rizzo0849 wrote:
    Model number R6020 bought today plugged in like it says I can only get 3 of the 4 lights to come on

    What do you mean won't connect/

    The internet form the modem,by wifi, wired lan and what lights are you saying that come on?

  • Rizzo0849's avatar
    Rizzo0849
    Aspirant
    May 30, 2017
    I had all the cords hooked up how they are suppose to be there are 4 lights on the front first 3 light up and the fourth don't but if I unplug it and move one of the cords the fourth will light up but not third. My phone says connected to wifi but when I try to do anything then it says not connected. I switched back with my old router and everything works fine idk if I got just got a bad router now or what
    • William10a's avatar
      William10a
      Master
      May 30, 2017
      Rizzo0849 wrote:
      I had all the cords hooked up how they are suppose to be there are 4 lights on the front first 3 light up and the fourth don't but if I unplug it and move one of the cords the fourth will light up but not third. My phone says connected to wifi but when I try to do anything then it says not connected. I switched back with my old router and everything works fine idk if I got just got a bad router now or what

      Possible since you said you just get the router you try netgear tech support should be under warrenty or return it to the store

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jun 12, 2017

        Hi Rizzo0849,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team