X4S Nighthawk not recognizing device

Question

My nighthawk app isn't recognizing any device when I try to enter it. I don't understand why, I tried linking the email it requests, but I can't figure out how to link that email to Netgear Genie, so I don't know how to make the Nighthawk app recognize the router..

Christian_R · Answer

Hello CrimsonViel,

&nbsp;

May you confirm the model number of your NETGEAR device.&nbsp;

&nbsp;

Christian&nbsp;

CrimsonViel · Answer

Link to exact model.https://www.netgear.com/home/wifi/modem-routers/c7800

Christian_R · Answer

CrimsonViel,

&nbsp;

Thanks for confirming. The C7800 currently does not support the Nighthawk app.&nbsp;

&nbsp;

https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app

&nbsp;

Christian&nbsp;

CrimsonViel · Answer

Do you have any idea when or if it will be supported?This product said I could customize traffic and the connection speeds that certain devices get but I have found no way to do that. Genie doesn't offer that, and I feel like I've been lied to a bit rn lol.

Forum Discussion

X4S Nighthawk not recognizing device

4 Replies