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Forum Discussion

BeefDaddy's avatar
BeefDaddy
Follower
Apr 03, 2019

XR500 + Nighthawk iOS app = no devices listed

I am unable to get the Nighthawk iOS app to show any of my connected devices, this appears to be a working feature based on other KB's I have run across.    XR500 V2.3.2.40  
DexterJB's avatar
DexterJB
NETGEAR Moderator
May 20, 2019

Hi AdrianLab, welcome to the community! Upon checking on BeefDaddy's case, it looks like a factory reset on the XR500 resolved the issue. Is that something that you've tried before to fix the issue?

 

Dexter

  • AdrianLab's avatar
    AdrianLab
    Aspirant
    May 20, 2019

    Hi DexterJB, thanks for the reply.

     

    Following your suggestion I did a factory reset and then restored my settings (have a bunch of port redirections and IP's assigned I didn't want to lose or manually config again), after setting it all up and restoring the config, I went to my iOS app and opened the devices screen for my XR500 and got 0 devices again.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      May 20, 2019
      AdrianLab wrote:

       

      Following your suggestion I did a factory reset and then restored my settings ...

       

      If you restored settings from a backup, then you may also have restored the bug.


      Try it without restoring the settings.If it still does not work, then by all means restore the settings from your backup.

       

       

       

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        May 29, 2019

        Hi AdrianLab, as suggested by michaelkenward, see if not restoring your config will give a different result. Keep us posted.

         

        Dexter