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Forum Discussion
XR500 + Nighthawk iOS app = no devices listed
I am unable to get the Nighthawk iOS app to show any of my connected devices, this appears to be a working feature based on other KB's I have run across.
XR500 V2.3.2.40
Hi AdrianLab, welcome to the community! Upon checking on BeefDaddy's case, it looks like a factory reset on the XR500 resolved the issue. Is that something that you've tried before to fix the issue?
Dexter
Hi DexterJB, thanks for the reply.
Following your suggestion I did a factory reset and then restored my settings (have a bunch of port redirections and IP's assigned I didn't want to lose or manually config again), after setting it all up and restoring the config, I went to my iOS app and opened the devices screen for my XR500 and got 0 devices again.
AdrianLab wrote:
Following your suggestion I did a factory reset and then restored my settings ...
If you restored settings from a backup, then you may also have restored the bug.
Try it without restoring the settings.If it still does not work, then by all means restore the settings from your backup.Hi AdrianLab, as suggested by michaelkenward, see if not restoring your config will give a different result. Keep us posted.
Dexter
Sorry for the suuuper late response, i decided to hold on to manually configure the router until appropiate, I did this yesterday, factory reset the XR500, set my dhcp and port forwarding manually without restoring any backup at all, and today I remembered about this and tried the app and sadly the app still shows no devices found in the device manager but also as an error now, I have the latest firmware.
