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tjform's avatar
tjform
Follower
May 27, 2020
Solved

Double Charged for Router Purchase on 05/26/2020

Hi!  I purchased a router on the Netgear online store yesterday.  I was alerted by my bank that Netgear charged my account 2x and I now have 2 transactions pending.  Both transactions were close to 500.00 which has now been deducted from my available balance.  I can't seem to get any response from the Netgear Customer Service area and would like one of the charges to be removed/refunded.  Anyone else had this issue and where do I go from here?

  • plemans's avatar
    plemans
    May 27, 2020

    You have to contact Netgear. This is the community forum where members of the public help out. 

    Maybe a moderator can help. 

    Blanca_O 

     

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 27, 2020

    You have to contact Netgear. This is the community forum where members of the public help out. 

    Maybe a moderator can help. 

    Blanca_O 

     

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 31, 2020

    Hi tjform

     

    I have sent you a message. Please check your inbox.

     

    Regards,
    Blanca
    Community Team