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Forum Discussion

Poillon's avatar
Poillon
Follower
Sep 16, 2020

Meural app crashing CONSTANTLY on latest iOS

Is anyone else having their app CONSTANTLY freeze almost as soon as they open it? I've got an iPhone 11 Pro Max running up to date iOS and every time I open the app I may be able to do one thing (like...
jerryzurek's avatar
jerryzurek
Tutor
Oct 16, 2020

I did the same as you: restarting the app. I found that the app started working after a few minutes. I wonder if it was busy downloading the paintings I selected and had to catch up.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 22, 2020

Hello jerryzurek & GuySie, 

 

Are you still experiencing issues regarding the Meural app? 

 

Christian 

  • Sweet877's avatar
    Sweet877
    Initiate
    Oct 22, 2020
    I am still getting issues with crashing
  • jerryzurek's avatar
    jerryzurek
    Tutor
    Oct 23, 2020
    Yes, the app seems to freeze for 30 seconds after I make a selection. Sometimes the app then responds. Sometimes it doesn’t.
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Oct 23, 2020

      Hello Meural Community, 

       

      Thanks for confirming. If you're experiencing issues, may you send me a private message with the info below. 

       

      Meural App Version: (please also specify if it's iOS or Android) 

      Merural Canvas Model Number: 

       

      Thank you,

      Christian 

      • Bheaning's avatar
        Bheaning
        Aspirant
        Nov 02, 2020
        The app started off working but as I was sending and album to the canvas the app crashed and I cannot get it to work again. I tried reinstalling it, but no dice. Please help.
  • GuySie's avatar
    GuySie
    Tutor
    Oct 23, 2020

    Yes, the app still crashes constantly. I also asked your twitter team about this, but they only managed to tell me that the Orbi app was updated ;) so that didn't help much. 

     

    If you need beta testers, I'm happy to help. I really want to see this product succeed. But I don't think you guys can charge this much for a digital art frame when the app simply does not work as required for even basic use of the product.