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Forum Discussion
Black screen after powerup
After powering up my Meural Canvas II, the logo appears on the screen and then the screen turns black. Factory reset did not help. Are there any other options to try Any help would be highly appr...
Hello Hansie020,
Welcome to the NETGEAR Community!
Are you able to access your Meural Canvas II when the screen is black from your Meural app?
Best,
Kevin
Community Team
- Thanks for your reply
No, the app says the screen is offline.Hello Hansie020,
Thank you for your post!
Try these steps to get your Meural Canvas II up and running:
- Unplug your Meural Canvas II
- Then hold the reset button
- Now plug in your Meural Canvas II
- Then wait five seconds then release the reset button
Let me know the outcome of this solution as soon as possible!!
Best,
Kevin
Community Team
Hi Kevin,
That is the factory reset procedure isn't it?
I tried that again and this did not resolve this problem.
On the router, I could see that the device is connecting to the wifi and is responding to a ping request.
I hope this gives a clue for another suggestion.
Kind regards,
Hans